Roo Beauty Delivery Information
Standard UK Delivery - aims to deliver within 2-4 Working Days
We expect this service to take 2-4 working days. If you are out when delivery is made, a calling card will be left to inform you of what to do next.
If there are delivery delays that are out of our control we cannot be held responsible. Also please note that for orders to Northern Ireland you need to select Northern Ireland as your shipping selection, failure to do this will result in an extra payment charge.
Next Day UK Delivery - 1 Working Day*
This service ensures you will receive your delivery within 1 working day of dispatch. For your order to be dispatched using a this service on the same day as order, you must order before 12.30pm between Monday and Friday. If your order is placed on a Friday before 12.30pm , it may not be delivered until Monday. Orders placed on a weekend will be dispatched on the next available working day.
Please note: The following postcodes may take longer than 24 hours to deliver. These locations include Northen Ireland, Highlands and Islands and may take between 2 and 7 days, depending on location: HS1-HS9, IM, IV21-IV28, IV40-IV56, KA27-KA28, KW, PH, ZE, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, TR21-TR25.
International Delivery - aims to deliver within 2 to 8 Working Days
The services we use aim to deliver to most countries between 2 – 8 working days. You must select the correct shipping and delivery country when asked at the checkout. If you have entered an incorrect country and have received a cheaper shipping rate, we will automatically re-evaluate the shipping costs and total value of the order, and contact you for further information and payment.
Shipping prices vary from country to country. Delays can occur due to Customs and Excise checks and charges, and these delays are outside of our control. We cannot be held responsible for postage delays or items lost or damaged once dispatched.
Please Note: Any customs or import duties are levied once your delivery reaches its destination country. Any additional charges for clearance become the responsibility of the stated recipient.
What if my order doesn't arrive within the time stated?
As with all things, we cannot guarantee our delivery times and services. With the weather, different postal services and unforeseen circumstances (such as postal strikes) you may find your items take a little longer to arrive than stated above.
We ask our customers to bear with us and reassure them that they will receive their order. We ask people to wait an additional 5 working days from the delivery times stated before contacting our Customer Services Team regarding the status of their order.
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Is my order traceable?
We use both internal and external tracking on most of our orders. Many services will have external tracking provided by couriers themselves that can be used on their respective websites to track the location and eventual destination of their order. Services such as Parcel Force Express, Royal Mail Recorded, Airsure and International Airmail will have this information for you.
Alternatively, some services are logged and recorded by Roo Beauty using our internal log-track systems. This information is only available to ourselves and will be used by our team to help us locate any items that have not arrived.
I've spoken to a Customer Services Adviser and waited an additional 4 working days, where is my order?
If you have patiently waited an extra 4 working days and spoken to one of our Customer Service Advisers who has assured you that your order is ‘in transit’ and you still haven’t received your order then we wholeheartedly apologize for the delay.
In this circumstance we have to ensure that at least 15 working days has passed before we can duplicate of your order.