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Terms & Conditions of Use
Roo Beauty Privacy Statement
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfill your orders and to notify you of the status of your order. All credit or debit card transactions are processed through Sagepay or Paypal who between them ensure that all transactions are fully secure by hosting the payment system on their servers not on Roo Beauty and that all communications are protected by a host of innovative and established encryption techniques, all of which are continually updated.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
Will Roo Beauty disclose the information it collects to outside parties?
Roo Beauty does not sell, trade or rent your personal information to others.
For overseas deliveries, we may provide certain order, delivery and product information, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Roo Beauty possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
Tell us what you think
Roo Beauty welcomes your questions and comments about privacy. Please send e-mails to firstname.lastname@example.org
Terms and Conditions
All of our credit and debit card transactions are processed using Sagepay. Sagepay are an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB Cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland. All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.
Cancellation / cooling off period
As per Distance Selling Regulations, Roo Beauty offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid.
In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.
Price & availability
We endeavour to keep information accurate and reliable at all times. However, on occasions some information provided may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise for any errors relating to product details, prices or availability. If an error has been made we reserve the right to suspend your order and to contact you to ask wether you wish to continue with the order at the correct price. We will not be obliged to supply goods or delivery services at the incorrect price.
If you wish to contact us please email us at email@example.com
or alternatively you can post at:-
ROO BEAUTY Unit 50 - 51 Faraday Mill Business Park Faraday Road Plymouth Devon PL4 0ST