Returning an item to us has been made extra simple thanks to our easy returns form.

  1. Fill out the returns form
  2. Put your item and completed returns form in a box
  3. Take it to the Post Office - remember to get proof of postage
  4. Returns can take up to five days to reach us and will then be processed within five working days.

You can contact us at for further assistance at any stage.


Roo Beauty Returns
Unit 50
Faraday Mill Business Park
Faraday Road


Time Period - You can return items within 30 days of receipt for a normal refund or exchange. Under the UK distance selling regulations you have 14 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund for returned items once you return the entire order to us new and unused and in its original condition. Will not refund delivery charges if you cancel after your order has been dispatched.

Original Condition - If returning an item that you do not want there mustn't be any visible signs of wear or damage. You must return the item with original packaging intact. All goods will be inspected on return and any item in an unsuitable condition will be sent back to you.

Postage - Roo Beauty accepts no responsibility or liability for returns lost in transit and it is your responsibility to ensure arrival. P&P costs for returns to our warehouse are the responsibility of the customer. Please contact us if you require assistance to arrange the return.

Free Gifts & Reduced Items - If you've received a free/reduced price gift with your order and subsequently return, for a refund, an item(s) which entitled you to the offer then you must also return the free/reduced gift. If you wish to keep the free gift you will be charged the current or remaining RRP.

Faulty/Damaged Products - In the rare event of faulty/damaged item(s) you can return them back to us within 30 days of delivery. You are entitled to a free of charge repair, a replacement product, or product of equal value or a refund. 

Non-United Kingdom Returns - For returns made outside the UK distance selling regulations, we will refund the value of the goods returned to us, at the price you purchased them. When returning an order from outside of the United Kingdom, P&P costs are the responsibility of the customer.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK, recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Roo Beauty Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Customers must cover the cost of returning their WEEE item.Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.